@Rickymlee
Posting on the forum will NOT give you the answers to your question. You have to speak with staff directly because broadband support staff don’t monitor or even post on the forum.
You can check the status of the line.
https://help.nowtv.com/article/improve-broadband-speed
To save you posting on the forum you should really be calling the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
FYI that I do not work for NOW, just a NOW customer trying to help
