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Gemma01
Advocate

Broadband buddy

I can’t find broadband buddy anywhere and i can’t turn it off anywhere 

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schnapps
Legend 5
Legend 5

Re: Broadband buddy

Hi @Gemma01 

 

Give the NowTV Broadband Team a phone call where they should be able to remotely alter your Broadband Buddy Settings on your behalf.

 

Also whilst on the phone to them ask them why you can't access Broadband Buddy on your account yourself.

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gavs82008
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Legend 5

Re: Broadband buddy

@Gemma01 
This link will take you to some FAQ 

https://help.nowtv.com/article/broadband-buddy-troubleshooting

 

You’ll find a link to “Broadband Buddy”

http://account.nowtv.com/broadband-buddy/settings/

schnapps
Legend 5
Legend 5

Re: Broadband buddy

Hi @Gemma01 

 

If you open this link help article below and click on the Broadband Buddy Settings (in the blue text link) does it take you to your Buddy Settings on your account ?

 

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

 

If not i am assuming you haven't got two accounts (one for TV passes and one for Broadband) and looking on the wrong account.

 

A few people in the past mentioned that there was no Broadband Buddy Settings on their NowTV Broadband account, where they had to get in touch with NowTV to resolve it for them.

 

Should you need to contact the NowTV Broadband Team use the telephone number in this link below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Gemma01
Advocate

Re: Broadband buddy

I have tried this way and it’s not coming up it takes me to pins and passwords but nothing for broadband buddy thanks for your help 

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schnapps
Legend 5
Legend 5

Re: Broadband buddy

Hi @Gemma01 

 

Give the NowTV Broadband Team a phone call where they should be able to remotely alter your Broadband Buddy Settings on your behalf.

 

Also whilst on the phone to them ask them why you can't access Broadband Buddy on your account yourself.

View solution in original post

Abhiram
Advocate

Re: Broadband buddy

Hi there, 

 

Could you please give me the phone number for the NOW Broadband team?

 

Thanks

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ukbobboy
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Re: Broadband buddy

@Abhiram 

 

 

Hi Abhiram

 

The number is:

 

0800 759 1213

 

UK Bob