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Anonymous User
Not applicable

Broadband buddy

I can’t find broadband buddy anywhere and i can’t turn it off anywhere 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Give the NowTV Broadband Team a phone call where they should be able to remotely alter your Broadband Buddy Settings on your behalf.

 

Also whilst on the phone to them ask them why you can't access Broadband Buddy on your account yourself.

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6 REPLIES 6
gavs82008
Legend 5
Legend 5

@Anonymous User 
This link will take you to some FAQ 

https://help.nowtv.com/article/broadband-buddy-troubleshooting

 

You’ll find a link to “Broadband Buddy”

http://account.nowtv.com/broadband-buddy/settings/

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I have tried this way and it’s not coming up it takes me to pins and passwords but nothing for broadband buddy thanks for your help 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Give the NowTV Broadband Team a phone call where they should be able to remotely alter your Broadband Buddy Settings on your behalf.

 

Also whilst on the phone to them ask them why you can't access Broadband Buddy on your account yourself.

Anonymous User
Not applicable

Hi there, 

 

Could you please give me the phone number for the NOW Broadband team?

 

Thanks

ukbobboy
Legend

@Anonymous User 

 

 

Hi Abhiram

 

The number is:

 

0800 759 1213

 

UK Bob

 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If you open this link help article below and click on the Broadband Buddy Settings (in the blue text link) does it take you to your Buddy Settings on your account ?

 

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

 

If not i am assuming you haven't got two accounts (one for TV passes and one for Broadband) and looking on the wrong account.

 

A few people in the past mentioned that there was no Broadband Buddy Settings on their NowTV Broadband account, where they had to get in touch with NowTV to resolve it for them.

 

Should you need to contact the NowTV Broadband Team use the telephone number in this link below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1