Broadband been cancelled

[Anonymous User]

Hi, I ordered broadband and calls 2 weeks ago, due to go live today (11th) 

I paid the upfront fee, received my router on the 6th. 
yesterday (10th) I received an email saying my order had been cancelled with no explanation. I tried to call and was left ok hold for half an hour which I was charged for, just to be hung up on. 
why has my broadband been cancelled and why was it last minute with no explanation?

[gavs82008]

@Anonymous User 

What number did you call? Because the broadband team is a free from 0800 number.

Call the broadband team, number found on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW TV advisor.

[Anonymous User]

They emailed me with this 03303323050 number and told me to call them, thank you for the 0800 number I will call them now 

[gavs82008]

@Anonymous User 

Did you call that 033 number from the landline or your mobile?

As I am aware that 033 numbers count towards your minutes with mobile plans.

But yeah you defintely won't get charged with the 0800 number 😀