Broadband Under Performing

[Anonymous User]

I am nearing the point of no-return with Now broadband. I have had ongoing Broadband drop outs and regular slow speeds. My Broadband speed yesterday was 3.2mbps and this morning it is a sprightly 5.4mbps. Get an Engineer out I hear you all cry, yes I have done Twice ! The drop off in speed is more often after 6pm in the evening. I am Guaranteed 6mbps as per contract, but just not achieving this on a regular basis. 

With two growing teenagers who now more than ever require Broadband for school and College work, I am demented by the lack of Customer Service and the use of Bots to answer questions, which is frustrating and annoying beyond words....

Do I leave or persevere ? 

PS Fibre Cables are currently being laid in my area.. 

[gavs82008 · Accepted solution]

@Anonymous User 

Is the fluctuating speeds on Wi-fi or Ethernet? 

[Anonymous User]

Wi-fi, causing TV issues, PC internet drop out and mobile phone issues. 3mbps is No-good for me, I have already put up with this for far too long !

[gavs82008]

@Anonymous User 

Have you separated the 2.4 and 5ghz signals?

https://help.nowtv.com/article/improve-broadband-speed

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
2. Open your web browser and enter "192.168.0.1” in the address bar.
3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
4. Select Wireless and then 2.4 GHz Wireless Settings. 
5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
7. Check the network name has been updated, and then select 5GHz Wireless Settings.
8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
9. That’s it. Select Logout at the top of the screen to exit.