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Anonymous User
Not applicable

Broadband Router Not Delivered

Hi,

 

I've signed up for now TV broadband. My router was supposed to be delivered yesterday but hasn't been. I can't find any way to actually speak to a person. 

 

Has anyone got a contract number for customer service?

 

Thanks

4 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Under My Account > Manage Account > Broadband & Calls > Orders & Appointments whilst logged in on here what does it say with regards to your NowTV Hub 2 Router delivery ?

 

Under the same section above you should find a telephone number to phone the NowTV Broadband Team.

 

If you can't find a telephone number, use the number is this link below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Anonymous User
Not applicable

Hi, sorry. I forgot to reply. Thanks for your help. 

Anonymous User
Not applicable

Did your router eventually turn up? Mine was despatched last week, broadband went live yesterday still no router and a lot of help on phone.  Tracker shows router has not left 

Anonymous User
Not applicable

Hi 

 

Yes it did. Not Now TVs fault. It was sent 48h tracked and took 6 days. Arrived the day the broadband went live. Got to say I'm impressed. Getting the promised speed and the router seems to have a decent range. 

 

It's the Sky router rebranded. I've had no signal drop outs or anything like that. 

 

You can probably get some compo from now because you can't use the service.