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Anonymous User
Not applicable

‎22-04-2021 11:41

Broadband Activation

Hi

 

I moved into my own flat at on Saturday and my activation date is today. I have tried tracking my order and it just said the same thing since my hub got delivered with "we're working on it".

 

Am I able to turn on my hub box and it will gain Internet at some point today with it being on? Or do I have to wait for an email saying that I can now access the Internet and turn my hub on for the very first time?

 

Thanks in advance on helping 

0
2 REPLIES 2
ukbobboy
Legend

‎22-04-2021 13:12 - edited ‎22-04-2021 13:13

@Anonymous User 

 

Hey Sean

 

Unlikely that the customers that frequent this forum will have the answers you want, so why not phone NOW, on the following number, and find out:

 

0800 759 1213

 

 

UK Bob

 

gavs82008
Legend 5
Legend 5

‎22-04-2021 13:29

@Anonymous User 

According to this link activation can take until midnight on the day 

 

https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

 

Waiting for your line to go live?

Your NOW Broadband line can go live at any time up until midnight on your go live date.

 

If you want however, you can call the broadband team on the number supplied by @ukbobboy 

FYI that I do not work for NOW, just a NOW customer trying to help