cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Blank screen after set up on now tv stick

Hi there, 

just looking for help. I’ve set up my now tv stick to my TV in the living room and was working fine yesterday. 
i switched it on today and it needed rebooted just wasn’t working when switched it to correct HDMI port, 

I reset it al and got it on, then when it came up with all the guides etc ready to watch the screen went blank and nothing happened.

I reset it a further 3 times input my wifi again and again and the code from TV to phone, linked the remote and the same thing happened again! Can anyone help?

many thanks x

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Sounds to me there might be a HDMI handshake issue between the Stick and the television.

 

Not sure of the answer apart from maybe try a different HDMI port on your television if your television is 4K, then see if there is an option to switch the HDMI port to profile 1.4 or switch off HDMI Enhanced  mode setting in your TV picture settings.

 

If using a HDMI external switcher box, maybe try bypassing it.

 

Also i would be tempted to test switching off HDMI CEC in your television menu.

 

Can you test the Stick on another television in your home ?