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Anonymous User
Not applicable

Billing

I noticed that a payment wasn't take in October or November despite funds always being present. 

I get an email saying when if I don't pay you'll cancel 

However, when I login, I noticed it says I've paid on the 15th. 

 

Very confused as to what's going on.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Is this for broadband or TV passes? 

If it’s broadband, call the team. Number on link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

For TV passes you have to contact via Live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click “chat to an advisor”

FYI that I do not work for NOW, just a NOW customer trying to help