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Anonymous User
Not applicable

Billing

Why do I keep getting loads of payments coming out of my bank who do I contact to speak to as I can’t seem to get onto a live chat? 

1 REPLY 1
RoyB
Legend

Hi @Anonymous User 

 

Anyone else in your home, even a small child? Once they have the remote, it’s way too easy for them to start up passes.

 

So the first thing to do is set a Payment PIN, under My Account/Settings & PINs, with a password only you know, to block off this avenue by which anyone can start Passes without you knowledge or consent.

 

As regards contacting NowTV, there is no-one you can speak to, alas.

 

So, if you still can’t get onto Live Chat, as below, use the Email option to get in touch with NowTV, explain which passes you didn’t order, and hopefully get them cancelled and refunded:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, If you can finally get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

Good luck!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.