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Anonymous User
Not applicable

‎08-12-2020 12:06

Being charged when I don’t have now tv

I have cancelled my account twice now and I keep getting charged, I have spent over 10 trying to call numbers that coming up saying it’s nowtv. I have been charged £25 when I don’t use nowtv, I called previously and got my money refunded now it’s being done again, this is extremely out of order. I was told last time that it has been cancelled and it won’t happen again. But yes once again being charged when I don’t you this. Am taking this to high because this is a ###### take

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎08-12-2020 14:46 - edited ‎08-12-2020 14:48

@Anonymous User 

Are you calling relating to broadband or TV passes?

 

If it is TV passes, then there is no contact number, this can only be via Licat chat or email. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Click "chat online" for Live chat

 

Email address

Now TV Customer Services Email.jpg

Also check this link to see how many accounts you have against your payment details. 

https://help.nowtv.com/article/find-an-account

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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