cancel
Showing results for 
Search instead for 
Did you mean: 
Jadadg
Occasional Poster

BT TV BOX

I have just updated from BT youview to BT TV BOX smaller compacted box.
Log on to Now TV films are listed. When I selected to play....message pops up "sorry, something went wrong. Please go back and try to play again."
Can you help
0 Thanks
Reply
1 Solution

Accepted Solutions
schnapps Legend 4
Legend 4

Re: BT TV BOX

Hi @Jadadg 

 

Is the error message happening on all movies from your Youview box or one particular film ?

 

If it's happening to all movies, maybe sign out the the NowTV App, then try powering down the Youview box and Router for a minute to see if that makes any difference.

 

Should you be still having no luck on every single movie, then sometimes switching the power off to your Router for about half an hour may fix it.

 

 

Also i am assuming your bank details are up to date on your NowTV account ?

0 Thanks
Reply
8 Replies
schnapps Legend 4
Legend 4

Re: BT TV BOX

Hi @Jadadg 

 

Is the error message happening on all movies from your Youview box or one particular film ?

 

If it's happening to all movies, maybe sign out the the NowTV App, then try powering down the Youview box and Router for a minute to see if that makes any difference.

 

Should you be still having no luck on every single movie, then sometimes switching the power off to your Router for about half an hour may fix it.

 

 

Also i am assuming your bank details are up to date on your NowTV account ?

0 Thanks
Reply
robert1997
Scholar 3

Re: BT TV BOX

Is BT TV BOX a legit BT product or am I missing something here?

0 Thanks
Reply
schnapps Legend 4
Legend 4

Re: BT TV BOX

robert1997
Scholar 3

Re: BT TV BOX

Aha! I'm with you now @schnapps 

When he said 'updated' I got a little muddled 😁 as I'd see that as a 'downgrade'?!?

RoyB Scholar 4
Scholar 4

Re: BT TV BOX

I got muddled when @Jadadg said he’d updated from a YouView box to something else.

 

But BT seem to be debranding their YouView boxes, despite them still running the YouView software, and it seems to be working 🙂


If my posting answered your question, please click ‘Accept Answer’.
If you liked my posting, please click ‘Thanks’.
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Jadadg
Occasional Poster

Re: BT TV BOX

Hello @schnapps
Sorry meant to say upgraded BT TV Box. 4K UHD
I have signed out powered down. Rebooted and signed in again. Films are listed but none will play and A/C is all good.
schnapps Legend 4
Legend 4

Re: BT TV BOX

Hi @Jadadg 

 

I also own the BT UHD 4K Box, however i don't tend it to use at the moment for NowTV due to the App only currently offers on demand movies and the last time i checked the NowTV App on the Youview boxes was only streaming at SD picture quality.

 

I can't check my BT box because at the moment my six device slots are taken up else where with different devices and haven't got any device swaps left this month where i like to keep one swap back just in case something crops up.

 

Did you try switching the power off to your Router for 30 minutes ?

 

Do you own any other playback device that is currently working fine with your NowTV Cinema pass ?

 

Not sure what other things to suggest apart from powering down your BT box and Router again and disconnect the Ethernet cable plugged into the back of your BT Box and Router then plug the Ethernet back in and reboot the Router & BT box  which is a shot in the dark to be honest.

 

Another shot in the dark thing you could try, which i doubt will work because your older BT box was running fine is to go into the BT Hub webpage settings (assuming you are using a BT Router) and try disabling the smart feature.

 

Info here how to disable the BT smart setup function.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

Do you still have your old BT mini box and if so, does the NowTV App still play the movies on it with your Cinema pass.

  

Hopefully other forum members on here with offer you some further advice or see if Live Chat can help you out.

 

Link below to live chat, where if you select the most appropriate help topic, then once on stage 3 of the process, scroll towards the bottom of the screen page where hopefully you will find a Get in Touch option and click the arrow below it to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

 

schnapps Legend 4
Legend 4

Re: BT TV BOX

Hi @Jadadg 

 

I found this Youview error code help guide linked below, however i doubt it will be of any help to you because you haven't mentioned any error code when attempting to watch a film via the NowTV App on your BT box.

 

https://help.nowtv.com/article/error-messages-youview