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Anonymous User
Not applicable

‎08-07-2019 15:41

BT TV BOX

I have just updated from BT youview to BT TV BOX smaller compacted box.
Log on to Now TV films are listed. When I selected to play....message pops up "sorry, something went wrong. Please go back and try to play again."
Can you help
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1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎08-07-2019 15:58 - edited ‎08-07-2019 15:59

Hi @Anonymous User 

 

Is the error message happening on all movies from your Youview box or one particular film ?

 

If it's happening to all movies, maybe sign out the the NowTV App, then try powering down the Youview box and Router for a minute to see if that makes any difference.

 

Should you be still having no luck on every single movie, then sometimes switching the power off to your Router for about half an hour may fix it.

 

 

Also i am assuming your bank details are up to date on your NowTV account ?

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10 REPLIES 10
schnapps
Legend 5
Legend 5

‎14-02-2020 14:59

In response to Anonymous User's comment

Hi @Anonymous User 

 

I am guessing you have tried temporarily powering down the box at the mains outlet plug didn't work whilst logging into the NowTV App ?

 

See if there is anything on this link article below helps with signing into the NowTV App on your BT Youview Box.

 

Also if you have a NowTV username (not Forum Name) try that instead of your email address.

 

https://help.nowtv.com/article/error-messages-youview 

 

Apart from that see if live chat can assist & help you further.