Auto number withold not working?

[Anonymous User]

I am sure I asked for my landline number to be witheld but it isnt. Using the 'chat' feature tells me there is a number to call apparently but the link doesn't work, so how do I get to talk to someone to sort it?

[schnapps]

Hi @Anonymous User 

If you are logged in on here with your Broadband sign in details a telephone number should appear on the right hand side of this link page below.

https://help.nowtv.com/gb/get-in-touch/now-broadband-calls/ordering-now-broadband-or-moving-home 

Otherwise go into My Account > Orders & Appointments and click on the arrow either next to the scheduled hub Router delivery or the scheduled live activation date to see the telephone number to call.

[Anonymous User]

Hi, thanks for that but just spent 10 minutes on the phone asking for the free auto number withold option. 

Got told I have to put 141 in front and it will be witheld...(duh) and is a free option!

If I pay £1 extra each month I can have it happen automatically.

I pointed out that it should be a free option as offered on their own webpage. Waited for a while for them to check this, got bored, hung up.

To their credit, they called me back and credited £12 to my account to cover the cost.