Account and billing

[Anonymous User]

I printed my previous bill and i notice thats no name and adress on it and i really need a bill with these details. How can i do???

Thanks

[redchiz1]

Is this related to a Broadband, or TV account? 

[Anonymous User]

Hi. Its about broadband.

[redchiz1]

OK, I am afraid I have no idea about how NOW present their Broadband bills. 

As there is no direct support from staff on these forums I suggest you follow the contact links posted earlier.

[RoyB]

@redchiz1 

The sort of people who want bills as proof of address will want a broadband bill.

And I’m not even sure you can get a bill for streaming 😛

You probably can, for various arcane reasons, but it’s pretty unusual to want one.

[Anonymous User]

Im not using streaming service!!!

[gavs82008]

@Anonymous User 

The contact number for broadband team is in a post from me up thread.

[Anonymous User]

I call them already. Thanks

[gavs82008]

@Anonymous User 

To follow up from @redchiz1 

If it’s for broadband you can find the number to call on the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

If it’s TV then you’ll need to contact via live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

[redchiz1]

Apologies @gavs82008 I am still a relative newbie here, I come from involvement on communities where we ask questions first and then try to develop an answer based on that.  I keep forgetting that there is no staff involvement here. I have no idea about the broadband side, I know that TV billing has no meaningful personal information.

[gavs82008]

@redchiz1 

No need to apologise, the main thing is your helping and that’s always going to be welcome 😄 I tend to supply both options straight away and let the customer contact support instantly. 

If the person tries calling the broadband team for TV they will get punted to live chat anyway. 

[redchiz1]

Cheers bud, maybe not helping yet, but trying to do so.  🙂