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Carla_mendes
Mentor

Account and billing

I printed my previous bill and i notice thats no name and adress on it and i really need a bill with these details. How can i do???

Thanks

11 Replies
redchiz1
Scholar 2

Re: Account and billing

Is this related to a Broadband, or TV account? 

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gavs82008
Legend 5
Legend 5

Re: Account and billing

@Carla_mendes 

To follow up from @redchiz1 


If it’s for broadband you can find the number to call on the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

If it’s TV then you’ll need to contact via live chat, by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

redchiz1
Scholar 2

Re: Account and billing

Apologies @gavs82008 I am still a relative newbie here, I come from involvement on communities where we ask questions first and then try to develop an answer based on that.  I keep forgetting that there is no staff involvement here. I have no idea about the broadband side, I know that TV billing has no meaningful personal information.

gavs82008
Legend 5
Legend 5

Re: Account and billing

@redchiz1 

No need to apologise, the main thing is your helping and that’s always going to be welcome 😄 I tend to supply both options straight away and let the customer contact support instantly. 

If the person tries calling the broadband team for TV they will get punted to live chat anyway. 

redchiz1
Scholar 2

Re: Account and billing

Cheers bud, maybe not helping yet, but trying to do so.  🙂

Carla_mendes
Mentor

Re: Account and billing

Hi. Its about broadband.

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redchiz1
Scholar 2

Re: Account and billing

OK, I am afraid I have no idea about how NOW present their Broadband bills. 

 

As there is no direct support from staff on these forums I suggest you follow the contact links posted earlier.

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RoyB
Legend 5
Legend 5

Re: Account and billing

@redchiz1 

 

The sort of people who want bills as proof of address will want a broadband bill.

 

And I’m not even sure you can get a bill for streaming 😛

 

You probably can, for various arcane reasons, but it’s pretty unusual to want one.


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Carla_mendes
Mentor

Re: Account and billing

Im not using streaming service!!!

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