03-05-2019 15:54
I have purchased a stick to replace a faulty box for an 85 year old.
The big issue is that whereas the box had a TV guide for all channels, i.e.BBC1,2 ITV1, 2 etc, the sticks TV guide is for SKY only!
It is quite an ask to have to use the remote to select my apps, then the station, then channel, then programme for each programme they want to watch.
Selecting from the TV guide was simple.
This is a complete headache.
Is there an easier way to do it please?
03-05-2019 16:04
Hi @Anonymous User
Sounds like the previous NowTV Box used was the smart box with the inbuilt Freeview tuner (Blue NowTV logo on the top of the box casing where you plugged a TV aerial into the back of the box).
The NowTV stick doesn't have an inbuilt TV tuner and therefore doesn't support over the air Freeview channels, hence the reason you can't find or see a full TV Freeview channel guide.
With the stick you only see the NowTV Entertainment channels in the TV Guide section.
You mentioned the old box was faulty, what was the fault ?
03-05-2019 17:01
03-05-2019 17:13
Hi @Anonymous User
Have you still got the NowTV Box ?
If so, try connecting it up again including the TV aerial and under the box menu settings undertake a fresh TV retune of the TV stations to see if there is any improvement of the BBC channels where Freeview have been making changes with the over the air TV signals.
03-05-2019 17:15
11-05-2019 7:52
I have done as suggested, reconnected old box and retuned TV channels. It worked! No issues now, thank you.