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Anonymous User
Not applicable

‎18-03-2018 17:57

problems with the new smart stick

I keep getting" error somethings not quite right" have to switch off stick and then its fine for a while ,then happens again. The movie quality is good then unwatchable quality. It keeps cutting out all the time, I hate the thing and wished I never bought it, My internet is great with anything else. 

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1 REPLY 1
Andy
Legend 5
Legend 5

‎18-03-2018 18:17

@Anonymous User 

 

Welcome to the forum. When you go to Settings > Network > About does the stick report a poor wifi connection? If it does you might want to try connecting to a different HDMI port and rebooting the broadband router to see if it improves things. Connecting via power adapter rather than TV USB port if applicable might also help.

 

There's a general troubleshooting help page here

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

 

and if you still have problems try popping onto live chat to see if they can help. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

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