'oops...something went wrong'

[Anonymous User]

Everything I try to watch won’t load and says the above message.

Connection is fine and everything else seems to be ok. Not sure why I can’t watch anything! Was working fine 2 days ago. 

[schnapps]

Hi @Anonymous User

Have you tried switching the power off to your router for 20 minutes to see if that clears the "oops something went wrong" message.

[Anonymous User]

Hi!


No, I will try that later - thank you!

[Anonymous User]

Everytime I complete an application for the TV stick I get the Oops something went wrong.Whats going on ?

[Anonymous User]

No I hav"nt .I will try it.  Seems bad to have to do this though.

[schnapps]

Hi @Anonymous User

There was a bug a few months ago that if you manually changed the External Control settings under the System settings on the nowtv devices from it's Default mode, then it would cause a "Oops Message" on any App that you tried to open.

My smart box doesn't do this anymore now, so i am assuming its fixed.

Worth checking on your nowtv box / stick that under the menu settings that External Control is set to Default.

[Anonymous User]

Hi I'm trying to set up my 4K box. All the settings are done fine and I'm connected to the internet. I was asked to go onto nowtv.com/tv and enter a code and create an account - this again was done fine and I was then passed to the pass screen and select sky sports. It was then the tv sceeen changed from the code screen to "there was a problem loading the page" and it then takes me back to the let's get started page . When I click get started I get the error page . It's stuck in a loop . I've done the reset and I have unplugged etc . Please help asap many thanks Natalie 

[Anonymous User]

I’ve just got a smart stick , I’ve installed and all updates are ok but now it is stuck on the Get started page I push ok and all I get is Oops something went wrong , we can’t load the next page !!!! Nowtv works fine if I use my phone , also tried unplugging and resetting but to no avail 

[Anonymous User]

Same here - just received it today and setting it up and getting same error message - and there is another post where a lot of people are experiencing the same problem today. I spoke to someone via Live Chat who just said she'd pass it on and someone would email me back, however while I was speaking to her a red error message came up on the website saying that they were experiencing problems with the set up of the sticks and they were working to resolve it. I haven't seen the error message since but it's clearly a problem a lot of people are experiencing.

[Anonymous User]

Hi have you had any success in resolving this problem as I have tried to set mine up today and I am getting exactly the same fault. I already had an account with a white box but could no longer get the channel 4 app now I carnt get anything