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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
  • 13318 Views
  • 0 replies
  • 3 thanks

Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
  • 25099 Views
  • 0 replies
  • 21 thanks

NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
  • 13092 Views
  • 0 replies
  • 1 thanks

Resolved! Now TV app requested new update software in y tv

Turned on my TV and the Now App keeps requesting to update the software going to setting and select update now.. every looks fine 100% updating The TV is not downloading the updated app ... its been 3 days .. same thing .. roku stick works fine i thi...

Resolved! NOW Tv Stick (Roku) error

"Something went wrong. User does not have the necessary role to perform this action" when I click to view an episode, other series work. Shows error code OVP_00005.My memberships are active and working, I have restarted the device. Not sure how to tr...

lena by Newbie
  • 1990 Views
  • 7 replies
  • 4 thanks

Error code when trying to update

We have a NowTV stick in the back of the tele and it is saying update required. We start the update and at about 30% we get error 007 and just says can’t update. It means we can’t update our box and resulting in us not being able to access NowTV. any...

Suddenly tonight my NOWSTICK is asking to take out subscription

I have Entertainment Membership [paid monthly] but tonight screen is showing I have no membership at all. Rebooted but no difference.Signed out on TV, and logged in again, but still no memberships showing.Signing in on laptop shows my Entertainment m...

Geluk by Expert 2
  • 1187 Views
  • 6 replies
  • 3 thanks

Where to Buy a Now TV Stick

Hi, I'm fed up of taking my Now Stick from one TV to another so want to buy one. Where best to get one from?CheersJordy  

Jordy1 by Advocate
  • 715 Views
  • 3 replies
  • 2 thanks

NOW TV Stick disconnecting from internet

Hi,I'm having a problem with my NOW TV stick in which it will keep dropping its connection from the internet for a couple of seconds and then reconnect. This happens about every 5 - 10 minutes. I have tried updating the NOW TV stick but it doesn't se...

Resolved! Payments that aren’t mine

Hi, I cannot find any answers online and the only option I can think of is cancelling my membership and starting it again. Someone has taken my log in details and are paying for memberships out of my account and I need it to stop. Are there any other...

Mya by Mentor
  • 1431 Views
  • 3 replies
  • 2 thanks

Cancelling

So took out 2 accounts for the kids probably 10 years ago. Managed to cancel one. the 2nd won’t show up anywhere using the website and it’s still taking over £15 a month out of my account. How do I cancel seen as every link on their website leads to ...

Resolved! Layout suddenly changed on home screen

Crazy in matter of few hours today whole layout of my now tv has changed . I have now tv stick now remote before 6pm today i could scroll down my sports chanels with yellow cross click ok from the options and change chanel now as of 6pm tvguide butto...

Sinbad by Mentor
  • 3272 Views
  • 10 replies
  • 6 thanks

Remote changes

My remote instead of scrolling through the tv channels has swap to pausing live tv. How do I get it back to the way it used to be?

DanJac by Newbie
  • 811 Views
  • 2 replies
  • 2 thanks