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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Activation Code Not Happening.

I have just installed a new stick on my daughters tv. This is a process I have done on a few tvs in the past. I get all the way through the setup and end up at the code screen. Here's the problem; no code generates on screen so I cannot complete the ...

Preloaded pass not added.

Today I have had a Now TV stick delivered from Amazon (My 2nd).  Its meant to be preloaded with 1 month entertainment pass.  I have gone through the whole setting up process and the month hasnt been added.  I can sign up to a free 7 day trial, but th...

YouTube problems.

Hi guys... Youtube app issues here hopefully someone can help... Constant issues for about a week now. Homepage not loading or freezing up just empty grey boxes that might or might not populate if I leave it for long enough, errors forcing exit, same...

Surely there is a NOW TV contact for help what on earth!!

Unreal I have sent this message 3 times and 3 times it has been bounced. Does anyone of have valid contact address for NOW TV. Just shows what horrible corporate monsters can do when they want to shut up shop!!:   I would like to report a really disa...

Resolved! Stick does not recognise my TV brand

I am trying to install the new stick I was sent but it is asking for my TV brand and says it does not recognise my Tesco TV. Have been using it on my account for years. Can other members or Now Support please help. I am beyond frustrated that I am pa...

Santander card not accepted

Hi I'm trying to set up my now tv stick and won't accept my Santander visa debit. I havenjoy contacted customer service by phone they couldn't even guess what was wrong never mind help me out! So tryedon't live chat he just messed me about with stupi...

Resolved! Contact during lockdown

Hey all I have searched for an answer and failed so asking myself! I have what I think is a faulty now tv stick and obviously due to COVID live chat isn't available! Is there anyway I can contact anyone for help with fixing my stick or sending a repl...

Now TV stick

I get the load up screen of the various colours on the NOW TV .... Once these screens finish I get a blank black screen with a TV message of no video available .... Not an HDMI fault otherwise I wouldn't get the loading screen ..... Is the stick just...