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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Subtitles

Hi, Within the last few days when watching Films on movie Sky movies the subtitles stop after 30/40 mins into the film. This is happening on my TV and my computer. It seems to be only sky movies that are affected. I've had sky movies for months with ...

Now tv stick keeps dropping connection

On my second stick already and having same problem as the first. It only happens on the now tv app. IPlayer is fine, itv hub etc fine but on now tv keeps cutting out with "connection lost" and immediately after I get "connection back". Wi-Fi connecti...

No sound on now tv stick

Hi all, I have just recently got a new smart bush tv and bought a new now tv stick and every time I turn the now tv on I have to change the hdmi over for there to be sound. So everyday I am having to keep swapping from hdmi 1 to hdmi 2 to get the sou...

Resolved! Frozen Screen

Had my stick a week. Watched 1 movie . Now it's frozen on main home page. Can't select any option. .then times out to moving now tv screen 

Now tv stick/Remote - It just stopped working HELP

My now tv stick just stopped working?? I have no idea how to contact customer service. I’ve changed the batteries and the stick comes on, the remote light is on. When I click buttons nothing happens though... someone help me please

Sticks won’t load

Really struggling to get our stock to load, husband wall mounted our tv a few weeks ago and afterwards the now tv stick which had worked perfectly till that point wouldn’t load and would go to a blue screen. Amazon fire tv stick works in the same HDM...

No volume on any now tv channel

I can’t get the volume to work on any Now tv channel, weather that’s live tv or the programs in the passes. The volume function on the remote works just no sound coming from the programs. Any of the apps such as Netflix and all 4 all work fine. I hav...

Resolved! Stick doesn’t let me watch anything

Hi,I can’t watch anything via my nowtv stick on my TV. It starts buffering the film but hangs then at 20% and never ends. I have on there now also Netflix which was working but now not anymore..i can still get it on my iPad but not on theTV.  I thoug...

Now TV won't connect to the Internet

I am having issues connecting my Now TV to my Internet, I have BT Internet. When I try to connect my NOW TV to the internet it won't let me. I have a Now TV Smart Stick. Now TV is working for my relative in the same house, they are connected to the B...