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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Resolved! Are NowTV out of the device making business?

My Now TV sticks are getting slower and slower with every software update, it literally takes 4 to 5 seconds to move from watching something back to a menu. I’ve checked the website to see if there are newer faster devices being released but it appea...

Resolved! Need a new remote control

I lost my remote in a house move, the one for the NowTV stick with yellow buttons.  How can I buy a new one?  Amazon only stocks ones for the boxes and the Sky website no longer takes orders.

Resolved! Sticks broken/killed off?

I have 3 Now Tv sticks and none of them will load to the main screen. All three take forever to load and then state that there is a problem with the Internet connection. Get two options of open settings or apps. Opening apps works and allows access t...

Now TV cuts out

I've been trying to watch the Grand Prix and have cast my screen to my TV. But for some reason NOW TV keeps cutting out every 20 or so minutes and goes to a black screen. There is no issue with my WiFi so not sure what's happening. Paying out my ####...

Can’t watch anything

I can’t select a film or tv show without it kicking me out of the app and resetting. This has been happening for a long while now. I just want a solution? thanks! 

Poor picture quality on ITV Hub

The picture quality on ITV is very poor and really noticeable when watching the football. Am I right in saying that having the Boost package only provides HD when watching the Sky channels rather than BBC iPlayer, ITV Hub, etc? If so, does anyone hav...

NOW tv stick not working

Hi, my NOW TV stick has stopped working completely. No white light is coming on, I've tried different plug sockets and TV's but I'm getting nothing. I have tried pressing the reset button but nothing seems to work. It was all previously set up and wo...

Cant use now tv after update

Updated my now tv on 2 devises, both now say. Maximum allowed registered devises exceeded.Think I might just cancel my subs, more hassle than it's worth with the new updates. 

No option to delete an app

I want to remove YouTube from my Now stick but when I follow the directions on-line (highlight app and press * on the remote to get a delete option) the only options I get are - home, search, TV guide. Anyone know if there’s a way to do it? Thanks ve...

Code not accepted

Hi, I’ve tried to move my stick to the downstairs tv, it wouldn’t accept the code. Moved it back upstairs it still won’t accept the code. Just paid for the entertainment package but it still won’t accept the code?