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Advocate

Unable to open NOW app on my Now TV stick

Hi,

 

When I open apps on my NOW TV stick, all the apps work except the one for Now itself. Every time I open it, it crashes. This also happens when I choose the "my tv" option on the remote.

I've tried rebooting everything and even resetting it to factory settings and still not working.

Any help would be appreciated

 

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Newbie

Re: Unable to open NOW app on my Now TV stick

I am also having same issue and its saying its signed me out of all 4 of my devices and when I log on online it don't work either so I assume its a technical issue on nowtvs part 

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Legend 5
Legend 5

Re: Unable to open NOW app on my Now TV stick

Hi @LadyLondon 

 

I believe it is a bug effecting certain people's account.

 

Have you tried has a temporary workaround to access NowTV content by using the search section or voice search button on your Stick ?

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Legend 5
Legend 5

Re: Unable to open NOW app on my Now TV stick

Hi @Sarahc1 

 

NowTV posted this on their website a couple of hours ago.

 

youdoodle-2020-06-04T18-29-52Z.jpg

 

I have checked just now and the service banner message has since been removed, which would suggest to me that NowTV may have resolved the issue on signing into the NowTV App.

 

Have you checked your devices recently ?

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