28-05-2020 20:08
MY TV won’t log in. When I press sign in it just keeps saying “ oops something went wrong, please try again later”
its been like this for two days
I have reset my factory settings, updated the system and nothing. I can’t watch anything as it asks me to sign in but then it doesn’t let me!?
can anyone help??
03-06-2020 21:04
03-06-2020 21:13
03-06-2020 21:19
@Anonymous User sorry, you said you couldn't get the remote to pair with the stick but didn't mention an error message.
@Anonymous User ok, so both of you have now broadband. If you're trying to set up a stick with the address that your broadband account is connected to, try doing what Laura did in the thread I linked to. Use a different email address, maybe a partners email address or set up a new Gmail one.
03-06-2020 21:26
03-06-2020 21:36
@Anonymous Userit was a suggestion as that is how others have got it working (as per the other thread I linked) but if you've read the responses in that thread you'll see that they don't have active passes. If you've bought passes already then yes, you would pay twice so it wouldn't be a preferable option. Your best bet would be to wait for Simon to see your comment on that thread.
03-06-2020 21:38
Sent reply and serial number
People suggesting cancel everything
Start new account with new email.
Is that the only fix
03-06-2020 21:48
It may not be the only fix, but it's the only one I've seen unless someone else can suggest something.
03-06-2020 21:59
03-06-2020 22:22
@Anonymous User apologies that was someone else in the thread. If you see the other thread I linked further up, you can comment there for Simon to see. Quote your stick serial number and he may be able to help. I know you cancelled your pass but if it's a month pass, you can still access it until it's expiry date.
03-06-2020 21:10