06-07-2019 13:22
Solved! Go to Solution.
06-07-2019 14:01
Hi @Anonymous User
Did you buy the stick from a UK retailer ?
Somebody mentioned the other day on the forum that they bought a stick from Tesco Ebay outlet where the stick was sourced from Republic of Ireland which i believe is geo blocked and will not work with NowTV UK.
On the NowTV stick box packing or the instruction inside the box does it mention NowTV Ireland ?
If you have a NowTV stick which is intended for Republic of Ireland you will need to contact the Supplier you bought it from and ask for a UK model or a refund.
This is the UK link for the webpage to enter the six digit, though i doubt it will work because your television screen instructions is saying go to nowtv.com/ie/tv which suggests to me you have the Irish stick.
06-07-2019 13:31
Hi @Anonymous User
Looking at that link you posted i am assuming you are a NowTV Republic of Ireland customer ?
When you type in the nowtv.com/ie/tv in your internet browser url address bar make sure it doesn't auto correct to a different nowtv webpage or the UK webpage to enter the six digit code that has gb rather than ie in webpage address.
If no joy try a different internet browser on your PC or Mobile device when going to the webpage and maybe try a Private Window or Incognito mode on your browser.
06-07-2019 13:37
06-07-2019 13:38
06-07-2019 14:01
Hi @Anonymous User
Did you buy the stick from a UK retailer ?
Somebody mentioned the other day on the forum that they bought a stick from Tesco Ebay outlet where the stick was sourced from Republic of Ireland which i believe is geo blocked and will not work with NowTV UK.
On the NowTV stick box packing or the instruction inside the box does it mention NowTV Ireland ?
If you have a NowTV stick which is intended for Republic of Ireland you will need to contact the Supplier you bought it from and ask for a UK model or a refund.
This is the UK link for the webpage to enter the six digit, though i doubt it will work because your television screen instructions is saying go to nowtv.com/ie/tv which suggests to me you have the Irish stick.
06-07-2019 14:09
07-07-2019 18:24
07-07-2019 18:36 - edited 07-07-2019 18:37
Hi @Anonymous User
Are your bank cards registered to a UK bank with the Visa or MasterCard logo on them and you are a full time resident of the UK and there is sufficient funds on the card and you are 18 years of age or older ?
I believe pre paid credit cards causes problems with the nowtv payment automation system.