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Advocate

TV smart stick

I've bought a now TV twice now and am still having the same problem- the remote doesn't seem to be connexting to the stick in the TV. When it does work (for a split second) I'm  having issues using the voice control saying it cannot detect my voice so cannot get anywhere at all. Anyone with the same issue before? It took me over an hour to get through the setting up phase due to the controller not connecting both times. 

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Legend 5
Legend 5

Re: TV smart stick

Hi @helpplease5

Perhaps there is something in these linked instructions below that can help.

Make sure to click on the green drop down arrow to expand the full instructions details.

The first thing i would try is re pairing your remote with the stick.

https://help.nowtv.com/article/remote-control-troubleshooting

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Advocate

Re: TV smart stick

Thank you for help but unfortunately I've tried all of those and it hasn't worked. 

 

I think it'll have to go back to the shop.

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