08-11-2019 19:06
For the last 6 months our NowTV stick has been working perfectly but recently it's been constantly failing.
E.g. sounds stutters, stops/freezes, gets out of sync (inc the interface), loses internet, etc.
The only fix is to restart the stick and then it returns to normal for a bit.
It's really frustrating! Our internet is fine (500+ Mbps) and our Amazon stick has no such problems.
Is the NowTV stick faulty?
Thanks
11-11-2019 8:44
@Anonymous User
Did you buy the Stick from Now TV? If you have had it less than a year you could contact Live chat and might get a replacement
https://help.nowtv.com/get-in-touch
1. NOW TV account & payments
2. Cancelling or renewing NOW TV Passes
3. Drop down 'How to get in touch'
4. Live Chat
11-11-2019 13:10
Thanks, I've emailed NowTV Support but they've not replied and the 'Live Chat' button doesn't seem to work. I'll keep trying. 😖
09-02-2021 14:34
I've got the same issues. NowTv helpline have not been any help, took me through the usual pressing the reset button, loading latest software etc which didn't help. Then they said it must be my broadband which I proved to them was not the case. They then checked from their end, agreed I had no drop outs of WiFi and simply said they could not help any more! What a joke! Obviously a software bug so fix it! Umpteen other people have the same issue. Other people mention getting a Roku stick instead only problem is that the NowTV stick IS a Roku stick! Would not need a stick at all if they put the NowTV app onto Android TV, can't be too difficult as it works well on my Android phone!
09-02-2021 14:46
@Anonymous User
Your saying that Now TV is a Roku device, well your partially right. The software and number of app available is far different on a Roku stick than a Now TV stick.
In case you missed it, Now TV is available on Amazon Fire Sticks, Sony Bravia Andriod TV.
https://help.nowtv.com/article/what-devices-can-i-use-to-watch-now-tv
Sony
2016 models and later
Keep in mindOnly Sony Smart TVs running Android OS 8.0 or later are supported.
JVC
Fire TV edition HD/FHD (2020): LT-32CF600, LT-40CF700, LT-43CF700 models