I purchased a sports pass on 22 jul but pass wouldn’t activate which is strange ad I have purchased 5 passes this month which were fine I am now trying to watch a match this afternoon at 16:00 and pass still will not activate WHY!!!
In the same boat as you both, just bought a pass ready for the Man U game at 4pm and Nothing its saying unable to complete on this device, please go to etc shambles and the Customer service is Awful.. not sure how long I will continue with Now TV to be Honest.
Don't know if anything in this linked thread helps or not ?
If no joy, speak to live chat.