23-08-2020 9:06
Hi, it’s saying on my tv screen “ Sorry, Now TV is currently unavailable, please try again later” it’s been like this for a couple of days, tried unplugging both tv and stick but still nothing, I can get it on my iPad, can anyone help please ?
Solved! Go to Solution.
23-08-2020 10:05 - edited 23-08-2020 10:06
Hi @Anonymous User
It seems a few people have encountered this message on their NowTV Box or Stick.
Don't know if there is anything in this link thread below helps (there is a couple of workarounds mentioned).
https://community.nowtv.com/t5/NOW-TV-Box-black/Sorry-Now-TV-is-currently-unavailable/td-p/537230
I haven't seen this message myself on my NowTV box yet.
23-08-2020 10:05 - edited 23-08-2020 10:06
Hi @Anonymous User
It seems a few people have encountered this message on their NowTV Box or Stick.
Don't know if there is anything in this link thread below helps (there is a couple of workarounds mentioned).
https://community.nowtv.com/t5/NOW-TV-Box-black/Sorry-Now-TV-is-currently-unavailable/td-p/537230
I haven't seen this message myself on my NowTV box yet.
23-08-2020 10:11
Hi thanks for getting in touch, I managed to get it sorted with the help of live chat eventually, but for future reference for anyone else, you have to press and hold the reset button on your stick until it comes up on your tv for Set Up and getting started, follow all the prompts and it comes back on, hope this helps anyone else, thanks
24-08-2020 9:31
Factory reset (holding the button on the stick and going through the set up process) didn’t help for us. It just returned to the ‘unavailable’ message again when we reached the end of the process. Random presses of home and back after that did get us to the menu, though, and things are working again now.
We have two sticks and both had the same problem.
That was 12 days of subscription wasted while we worked out that ‘trying later’ was not going to fix it and tried the advice for trouble shooting in the help pages. Not impressed! It would be useful to put the fix in the standard ‘help’ pages, rather than having it hidden away in the community forums.
24-08-2020 10:37
25-08-2020 18:49
Mine is doing this now but cant get anywhere with live chat
25-08-2020 19:03
Mine is doing the same thinf now i cant control my remote with smart tv such as the volume
25-08-2020 19:16
19-09-2020 19:55
Hi there
My now tv said sorry currently unavailable. I reset the stick and now my tv says no signal, help!
22-09-2020 9:00