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Anonymous User
Not applicable

Smart stick remotes not working

My smart stick remote stopped working, so I tried the one from my other stick and that doesn’t work either. The ROKU ap on my phone does work tho- any ideas how I can get the remotes working? Only got the stick in December. Thanks 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried doing some troubleshooting that is mentioned below?

https://help.nowtv.com/article/remote-control-troubleshooting

 

Where did you purchase the stick, was it with Now TV directly? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

The trouble shooting worked with one remote, but not the other, which has also had new batteries without success... pretty sure I got it direct with now tv