cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Smart box stopped working completely.

Smart stick stopped working tried the usual ... disconnected power , changed batteries in remote , won’t responded to resets !!! What now ???

 

6 REPLIES 6
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If it was me i would try re pairing the smart remote first with the stick by following these instructions.

 

https://help.nowtv.com/article/how-to-pair-your-smart-remote

 

Should you still have no luck, then maybe undertake a full factory reset on the stick, by holding in the small reset button on the stick whilst powered up for about 10 to 15 seconds.

 

You will then need to re enter all your WiFi and existing nowtv account details again from scratch.

 

 

Anonymous User
Not applicable

Can’t get that far tried pairing ... reserting into HDMI port ... no response again .

 

guessing need a new one !

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have you tried the full factory reset on the stick as per my previous post ?

Anonymous User
Not applicable

Followed all your instructions  ...dead in the water !!!!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

The only other thing i would suggest trying (if you haven't done it yet) is to power down your router for about a minute.

 

Doubt it will work, but worth a go.

 

Unless anybody else on the forum as got any other suggestions to try, then take or send back the stick for a refund or replacement.

Anonymous User
Not applicable

I’ll have a go ... cheers👍