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Aim88
Observer

Smart Stick

I have just upgraded from the old Now TV white box to one of the newer Smart Sticks,I have set it all up and gone onto my account to delete a device off of my account to make room for this one (my daughter uses it on 3 other devices) main one for my bedroom and it has told me I cannot add another device as I have exceeded my limit until 28/02,can anybody tell me why? I’ve just paid £20 for a stick I literally cannot use 🤷🏻‍♀️😤😞 not impressed at all! 

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2 Replies
schnapps Legend 5
Legend 5

Re: Smart Stick

Hi @Aim88 

Jump over to live chat and ask them to reset your devices on your account, then once reset watch some nowtv content on the maximum of 4 devices you wish to register again on your account.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

NOW TV Team Chris-D
NOW TV Team

Re: Smart Stick


@Aim88 wrote:

I have just upgraded from the old Now TV white box to one of the newer Smart Sticks,I have set it all up and gone onto my account to delete a device off of my account to make room for this one (my daughter uses it on 3 other devices) main one for my bedroom and it has told me I cannot add another device as I have exceeded my limit until 28/02,can anybody tell me why? I’ve just paid £20 for a stick I literally cannot use 🤷🏻‍♀️😤😞 not impressed at all! 


@Aim88 

 

Hi there,

we have sorted this out for you, you can now add your new device 🙂

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