29-01-2019 18:04
I have just upgraded from the old Now TV white box to one of the newer Smart Sticks,I have set it all up and gone onto my account to delete a device off of my account to make room for this one (my daughter uses it on 3 other devices) main one for my bedroom and it has told me I cannot add another device as I have exceeded my limit until 28/02,can anybody tell me why? I’ve just paid £20 for a stick I literally cannot use 🤷🏻♀️😤😞 not impressed at all!
29-01-2019 18:12
Hi @Anonymous User
Jump over to live chat and ask them to reset your devices on your account, then once reset watch some nowtv content on the maximum of 4 devices you wish to register again on your account.
Link here to live chat.
31-01-2019 12:55
@Anonymous User wrote:
I have just upgraded from the old Now TV white box to one of the newer Smart Sticks,I have set it all up and gone onto my account to delete a device off of my account to make room for this one (my daughter uses it on 3 other devices) main one for my bedroom and it has told me I cannot add another device as I have exceeded my limit until 28/02,can anybody tell me why? I’ve just paid £20 for a stick I literally cannot use 🤷🏻♀️😤😞 not impressed at all!
@Anonymous User
Hi there,
we have sorted this out for you, you can now add your new device 🙂