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Sky Movies and Chat

I bought two NOW TV sticks for two televisions with Sky movie passes.  I Installed one on NYE to watch a film.  It took two hours to install.  I have tried for 5 days to watch a film but the picture quality is so bad it's unwatchable.  I have tried everyday to get in contact with NOW TV via their chat line but it won't even load.  I have rebooted my router in case it was the internet but I can watch FREEVIEW with no problems. HOW ON EARTH CAN I CONTACT NOW TV??? I feel like I have wasted £35 and am getting very stressed with this.  Any advice please would be great.

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