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Graemesr
Mentor

Re: Setup sticking

OK. It has been boxed off back to Now TV for exchange. The Factory reset had even stopped working. Will see how the next one works.

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Graemesr
Mentor

Re: Setup sticking

New replacement stick arrived this morning. Setup with no problem and now fully working.

If all else fails get a replacement. Didn't even have to pay return postage.

Cheers.

 

superglo2012
Scholar 2

Re: Setup sticking

The stick just keeps going to the screen where there is a football, mouth, heart, flashing continously and goes no further I have contacted Now tv several times as I want a refund on a useless piece of equipment I have been watching on my roku for 6 years no problem even this stick is made my roku and this is a cheap piece of total rubbish I would pay for a stick from roku at a more expensive price as there must be something wrong with the stick to be sold at this price can anyone help to where i send this back as I am getting fed up with Now tv not responding quick enough

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Andy Legend 5
Legend 5

Re: Setup sticking

@superglo2012 If you definitely want to return it and you bought it from NOW TV you'd need to contact them again to authorise the return. Details on this help page

https://help.nowtv.com/article/return-or-replace-now-tv-box-stick-or-accessories

There's a couple of help pages here in case there's something you've not tried already to get the stick working

https://help.nowtv.com/article/hard-factory-reset-now-tv-box-stick

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

(In your particular case the second link won't help as you can't get past the initial loadup, try the physical reset in the first link if you haven't already).

superglo2012
Scholar 2

Re: Setup sticking

I am having problems with trying to return this item, no email replies from Now tv on how and where to return the stick as I have decided it is a useless and non working item I do not need.

I will probably purchase the roku express from somewhere I can return it without this hassle.

Thanks for the reply but I have reset it tried and tried and cannot get past the updates where the now tv logo is flashing with football mouth and heart

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Andy Legend 5
Legend 5

Re: Setup sticking

@superglo2012 Did you try live chat, or have you just been emailing? If you've not tried live chat yet I'd recommend going through them to try and get it sorted. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

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superglo2012
Scholar 2

Re: Setup sticking

After messing around with my printer for a label, which does not let you add your full address what a stupid page if anyone has tried to send back anything the set out is terrible I needed an address which would not fill out, after all that I have finally managed to get the stick working I just pressed the voice then the ok button and it came up to screen display and carried on just today I thought I would just have another go could not believe it worked so now this is just a back up if my roku stops working after 6 years good little box the xs.

Thanks for responding and trying to help as I was just repeating myself with the chat

Andy Legend 5
Legend 5

Re: Setup sticking

@superglo2012 No worries, glad you've managed to sort it.