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Anonymous User
Not applicable

Setting up device

I am trying to set up my tv stick, I have managed to create an account with great problems now I can connect to my device there is a pin that I cannot move passed? Help 

5 REPLIES 5
schnapps
Legend 5
Legend 5

HI @Anonymous User

Is it a PIN or a six digit code on your TV screen and it's asking you to go to nowtv.com/tv with a mobile or PC Internet browser to enter the code ?

Anonymous User
Not applicable

I’m stuck with this right now too!

 

where do I put this code??

 

thanks!!

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Have a read of this link to point you in the right direction.

https://community.nowtv.com/t5/Setup-Performance/Now-tv-Stick/m-p/477925

Anonymous User
Not applicable

Thank you, but still no joy!

 

tried everything!

 

only came in post today! I have two other sticks, purchased a few weeks agonand setup was instant!

 

dont know what to do 🤷🏻‍♀️

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Sounds like when you set up the two other sticks it was the older method where you entered your username and password directly onto the stick instead of visiting the nowtv.com/tv web page and entering the six digit code on screen.

Perhaps try a different Internet browser and make sure the browser ad blocker is disabled.

Also make sure your are typing nowtv.com/tv in the URL https address bar towards the top of your browser screen and when typing it doesn't auto correct to a different nowtv web page.

Bear in mind you have 9 minutes to enter the code on the web page until the six digit code will auto refresh to a new code on your TV screen, where you will have to start again.

If you are still getting stuck, then perhaps try live chat for help.