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Libby0208
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Remote

My remote does not work and I can't find the number to call to get a replacement!!!

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schnapps Legend 5
Legend 5

Re: Remote

Hi @Libby0208 

 

Are you using the smart voice remote used on the NowTV stick or 4K smart box ?

 

If so have you tried fresh new batteries and re pairing the remote once again where there is a small pairing button inside the battery compartment.

 

I am assuming your NowTV remote is still under warranty, and if so have a read of this help article.

 

https://help.nowtv.com/article/return-or-replace-now-tv-box-stick-or-accessories

 

If you purchased the NowTV device directly from NowTV, open the above link and on the right hand side of the page is a blue get in touch button.

 

You can get Intouch with NowTV either via their online live chat service or alternatively drop them a message.

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schnapps Legend 5
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Re: Remote

Hi @Libby0208 

 

Forgot to mention whilst you are awaiting for a replacement remote, if you have a smartphone you can download the Free Roku Remote Controller App from your phones App Store to still operate your NowTV device in the meantime.

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