cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Remote issues

Does anybody else have a remote less then a month old that just won’t work anymore 

1 REPLY 1
RoyB
Legend

Take the battery compartment cover off. Roll the batteries, in place, with your fingers.

 

Does this start it working again?

 

If not, press the black button you can see there and hold it down for just over ten seconds.

 

Does that bring it back to life? (Even if you have to re-pair it).

 

If still no go, get your phone, point its camera at the little window on the top of the remote, and press the volume controls or the On/Standby button on the remote. Can you see, on your phone screen, a light in the window when you do this?

 

If not, try new batteries.

 

NB: Note that all other buttons on the remote, the ones that talk to your NowTV rather than the TV, won’t show a light. This is normal; it has to be one of just those three for this test.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.