02-02-2019 16:37
Hi
i have a now stick with the volume control, voice recognition and on and off function
i have bought a new Sharp tv but these functions do not work now although they worked fine with my old tv which was many years old
Does anyone know why this is please????
Solved! Go to Solution.
02-02-2019 18:23
Thank you....I will try this in a bit. I haven’t tried the voice control as I thought it would not work 🤦♀️🤦♀️
02-02-2019 16:48
Hi @Anonymous User
It is because TV manufacturers use different IR command codes.
Perhaps try setting up the stick again and maybe keep repeating the remote setup process to see if the IR codes can be found & picked up by the nowtv remote.
Have a read of this help guide and maybe follow these instructions.
02-02-2019 17:47
Hi @Anonymous User
Aren't newer European Sharp TV's manufactured by Vestel, perhaps see if there is an option under TV Brands for Vestel.
Also instead of going straight to the TV brands options on the stick, what happens if you hear the music prompts and instead of saying yes, press no and see if the next code works with the nowtv remote and so on until a code is hopefully accepted by the remote ?
Obviously there always a small chance that the nowtv smart remote doesn't have your TV brand code in it's saved data base
02-02-2019 17:59
Hi @Anonymous User
Forgot to mention that your TV IR codes should only have a bearing on the nowtv smart remote standby and volume adjust buttons and shouldn't have any effect with the voice search button which works over direct wifi like the rest of buttons on the nowtv remote.
02-02-2019 18:23
Thank you....I will try this in a bit. I haven’t tried the voice control as I thought it would not work 🤦♀️🤦♀️
02-02-2019 18:35
I’ve tried under the Vestel heading but no good☹️
The voice control does work though 👍
Thanks for your help though
10-03-2019 22:03 - edited 10-03-2019 22:05
If you want to use the now tv control to control volume and standby mode of the sharp tv and it doesnt work try and search for the brand “medion” and it should work. Worked for me🙂
02-09-2019 10:51
Thanks this worked - put the device name under medion
13-09-2020 19:01
thanks so much I have a sharp 49" smart tv which I haven't been able to use volume on now tv remote for 2 years. just tried medion option on remote setup and it worked a treat.
03-10-2019 22:06
That worked medion thanks you so much friend 👍🏼