cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Newbie

Refund

Hello,

 

so about three weeks ago I bought the now tv stick with sky cinema months pass however, the stick has not arrived and I have not been refunded for this. It was sent back because Royal Mail couldn’t deliver it.  And I have also been charged for a sky cinema months pass? I now no longer need the stick or the months pass that came with it as I have already been charged for this. 

can someone please help. 

Labels (1)
0 Thanks
Reply
6 Replies
Highlighted
Legend 5
Legend 5

Re: Refund

Hi @Ella11 

 

I would normally point you towards NowTV live chat regarding this matter, but unfortunately live chat is closed for the foreseeable future due to the coronavirus pandemic.

 

What i would be inclined to do if i was in your shoes is go to My Account > Passes & Vouchers whilst logged in on here and cancel the cinema pass first if you haven't done it already.

 

When you cancel the pass make sure you follow all the steps on screen (approx four steps) until you see the green thumbs up cancelled message.

 

Then go back to the Passes & Vouchers page to double check it shows cancelled next to your Cinema pass.

 

Then under FAQ on the Passes & Vouchers page there should be a FAQ that says "i think i have been incorrectly charged - what should i do" where there is a request form you can send directly back to NowTV.

 

On the form clearly state that you are awaiting a refund for non delivery of the nowtv stick plus a one month £11.99 charge (where i am assuming you took out a 7 day free cinema trial and didn't cancel it whilst awaiting the delivery of the stick ?).

 

Or if you rather not send back the request form in the above FAQ, then complete the web form on this link below asking for your money back with the full details why.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

0 Thanks
Reply
Highlighted
Advocate

Re: Refund

I bought a NOWTV STICK from the NOW TV website but before it arrived discovered that it was not compatible with my TV. I returned it on arrival using a CollectPlus lable to SKY. I have not received a refund even though the parcel is tracked as having been received. Who can I speak/email to about this???? Help!

0 Thanks
Reply
Highlighted
Expert 2

Re: Refund

@barbara email

 

customerservices @ nowtv.com (ensuring no spaces)

Highlighted
Legend 5
Legend 5

Re: Refund

@barbara 

 

You have a TV with no HDMI ports?


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Highlighted
Advocate

Re: Refund

no.
0 Thanks
Reply
Highlighted
Advocate

Re: Refund

No. That's not the problem but thanks for replying. I have now got it sorted. It is just a longer delay than expected for getting a refund.

0 Thanks
Reply