I am connected to the Internet and my stick is in position however all I am getting on my tv is a black screen with the now tv logo bouncing up and down and from side to side.Tried the options they suggest to sort the problem but all to no avail.Please help.
Sounds like the stick is stuck in it's screen saver mode.
I don't know what trouble shooting steps you have been told, but i would try rebooting the stick first by switching off the power to the stick.
Then maybe try a different HDMI port on your TV and use the power plug adapter that was supplied with the stick.
If nothing is happening when you click the buttons on the remote try re pairing the remote with the stick.
Should there be still no response between the remote and stick after re pairing it, then maybe try a full factory reset by holding in the small reset button when the stick is powered up for about 10 secs.