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Preloaded Smart Stick without preloaded pass

I know this has been mentioned a few times now. 


But I bought a new Now TV Stick today and set it up following the instructions exactly. It should come with a 1 month Now TV Movies pass preloaded but not once has it given me a code to enter to claim my voucher code. I have checked my passes and there are no passes waiting to be claimed. I am logged in on the same account on both my laptop and now tv stick. I am unable to activate the NOW TV Movies pass. I did check the NOW TV Stick settings and about page, and even though I am logged into Now TV and tried Now TV Entertainment (I already have an activate Entertainment Pass) which loads my watching list. The Stick itself under About, states. NOW TV Account - Not Available. I am wondering if this is why my pass will not load.

The Model number is 3801UK - Now TV

and the serial number is YD00HV683368

Software version 8.1.3


Please can a member of staff help

0 Thanks