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Advocate

Parental pin incorrect

Movies are asking for my parental pin, even rated U or PG. it then says my pin is incorrect which it isn’t. I can’t watch anything. I have tried to change this and also turn it off, but it keeps doing the same. Help!

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NOW TV Team
NOW TV Team

Re: Parental pin incorrect

@Vicki92 

 

 

Hello Vicki this article will help you further with this issue https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Thanks
Nadine-K
The Now TV Team 🙂
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Advocate

Re: Parental pin incorrect

Hi @Nadine-K 

Thanks for this. Unfortunately turning off the parental pin does not work. Nor does changing the parental pin. when watching a movie, I continue to be prompted to enter a parental pin and when I enter this it says it is incorrect.

Unfortunately if this persists I will have to cancel this service as I am not benefitting from it.

Many thanks.  

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Champion 3

Re: Parental pin incorrect

@Vicki92  @Nadine-K 

 

Hi Vicki

 

Just bouncing by when I saw your problem, and I thought that you might have a second Now TV account you might be using, which would explain why your amendments are not working.

 

I'm probably wrong but it won't hurt to check.

 

Just another customer.

 

 

UK Bob

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