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Libby4
Occasional Poster

OVP_00013

I have got the message "sorry, you can't watch NOW TV via a con. Exit your con and try watching again." 

I haven't done anything to the internet to make any changes, so I have factory reset but it's still the same.

Can anyone help please?

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schnapps Legend 5
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Re: OVP_00013

Hi @Libby4 

 

Is the error message happening when trying to watch anything on NowTV or just a particular TV show or movie ?

 

If it's happening to everything on the NowTV App, then are you using a VPN ?

 

Should you be using a VPN then switch it off.

 

If you are not using any VPN service, see if switching the mains power off to your Router for about 30 minutes makes any difference where you might have a rogue IP address.

 

Switching the power off at the Router for half an hour should automatically acquire a new IP address.

3 Replies
Highlighted
schnapps Legend 5
Legend 5

Re: OVP_00013

Hi @Libby4 

 

Is the error message happening when trying to watch anything on NowTV or just a particular TV show or movie ?

 

If it's happening to everything on the NowTV App, then are you using a VPN ?

 

Should you be using a VPN then switch it off.

 

If you are not using any VPN service, see if switching the mains power off to your Router for about 30 minutes makes any difference where you might have a rogue IP address.

 

Switching the power off at the Router for half an hour should automatically acquire a new IP address.

Libby4
Occasional Poster

Re: OVP_00013

Thankyou.

 

I haven't used or added a VPN so we were ???? It allows me to watch youtube however nothing on the now tv part inc kids.

 

I'll turn off the internet box as you have suggested.

 

Many thanks..I'll probably be replying to you in 30 mins..

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Libby4
Occasional Poster

Re: OVP_00013

It's worked! 

 

Thankyou