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Legend 5
Legend 5

Re: NowTV Stick overheating - more than 110C?!!?!

I’m clocking 101 degrees C with the Stick on, but just quietly idling.

 

I don’t know if it goes up if I start streaming; if it works like a PC , it would. I’m trying that next.

 

But the Stick is gently warm to the touch, not the boiling hot that the temperature reading above indicates.

 

And very comparable to what the back of the TV is at anyway, given the warmth rising from the vents.

 

This is on a 32in Samsung HD TV, wall mounted across a corner on a double extending arm, so running in free air.

 

The comparable downstairs TV with nothing plugged in to it feels the same, so it’s not the load from the Stick making the TV warm.

 

Further bulletins as events warrant.

 

 


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Legend 5
Legend 5

Re: NowTV Stick overheating - more than 110C?!!?!

An hour of Big Little Lies, a suitably steamy drama, got it up to 102. The metal of the HDMI connector was uncomfortable, but not impossible, to hold, which would put it in the 50s.


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Advocate

Re: NowTV Stick overheating - more than 110C?!!?!

hi today i have noticed the same problem. its a stick and it is not used regular however the hdmi port end has melted. i have never used one before and i have always needed to have the stick connected to the mains as it would not work otherwise. what actions are the makers doing as this is serious and could of been dangerous

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Advocate

Re: NowTV Stick overheating - more than 110C?!!?!

i think we are all missing the point. this is a potential fire hazard and lives could be lost. action needs to be taken regarding this. i will be reporting this to which and watchdog . its a danger to lives

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Scholar 3

Re: NowTV Stick overheating - more than 110C?!!?!

I’ve had the same problem past 2 nights, not doing nothing I wasn’t for the past few months, warning signs first night I unplugged right away, tonight I didn’t right away as I was at other side of the room maybe left it 10/15 seconds and the warning flashed up again, it’s cooling very fast I’d say 5 mins; I’m leaving it the full 15 suggested, never had this before on any of my now tv devices in the past, I never checked temperature on the secret screen however it was burning too hot to handle for any length of time.

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Advocate

Re: NowTV Stick overheating - more than 110C?!!?!

Hi,

 

I saw this for the first time recently, when my family and I were using the stick heavily but also after I put it on the 5GHz WiFi band channel 36.

 

It might just have pushed the temperature too high.

 

I didn't know about the secret menus at the time so didn't record what the temperature was.

 

The stick was very warm/ hot to the touch, so I turned it off.

 

It was plugged into an HDMI port of a 32 inch wall-mounted flat screen TV (a Sony Bravia) so was probably not in free air.

 

I have bought a could of short HDMI extenders through Amazon and now the stick is working well and hanging below the TV, so more in free air.

 

The platform secret menu now says that it is idling at 90C.

 

Is it a fire hazard?

      - maybe, maybe not 

           - maybe not, because you get a warning about overheating.

           - maybe not, because a software update could be deployed to turn it off before it catches fire.

           - maybe, if it does not turn off automatically or give prominent warnings or have a workaround provided by the manufacturer.

 

Kind regards Tony

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Advocate

Re: NowTV Stick overheating - more than 110C?!!?!

My Roku 2XS streaming box is running much cooler and is idling at 50C.

 

But it is physically a bit larger.

 

Kind regards Tony

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Scholar

Re: NowTV Stick overheating - more than 110C?!!?!

It's now one year on from my earlier reply in this post. The stick is still working. I receive similar temperature estimates from the hidden menus. Other than what I suspect were app or device software bugs as mentioned before forcing me to reset. I have only had to reset a couple of times in one year, so this was not a problem. This may be because I do not add-delete channels often (which may create glitches) and am using the basic version 3801UK stick, so I am not running anything at a super high resolution which could increase temperature. I am not running video constantly for more than 2-3 hours at a time. I have noticed a blurry image with the Sky content before, but this is rare and probably down to their own servers (too many viewers?) rather than the stick itself.

 

Yet I would expect all electronic devices used extensively to eventually wear , and too many updates could put more strain on the stick if eventually running an operating system that demanded more processing, and made it run slower and warmer, but so far everything has been ok. 

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Advocate

Re: NowTV Stick overheating - more than 110C?!!?!

It's not just the OP that has experienced this problem. My stick is overheating & after about 20 mins in use - the picture simply goes blank. It's as if the unit has just switched/powered off. If I touch it - it is too hot to hold for a extended period of time. I reset it - tried different hdmi ports & even tested it on two different TV's - same result. We've been using it extensively during the lockdown. I tired Chat - but only get the bot. Is there any way to get in touch with NowTV & have the stick swapped out - as it came directly from them? Zody
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Advocate

Re: NowTV Stick overheating - more than 110C?!!?!

Having stripped mine from its case it's running at 113 and has disfigured at the end. Incredible. Feel annoyed  . . Do I buy another one and it does it again? 

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