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Anonymous User
Not applicable

‎18-09-2020 3:58

Now tv stick

I am having trouble with both of my Now Tv smart sticks in my home. The stick turns on and I get to the home page however the stick does not seem to pick up a signal from the remote or the remote available on the now tv smart phone app. I was wondering if anyone knew what is going on or if anyone has a solution for me as this has been going on for 2 days now meaning I haven’t been able to watch anything via the Smart stick! Thanks 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎18-09-2020 7:21

Hi @Anonymous User 

 

For both Sticks not to work with their supplied remote controllers plus the remote controller App not to operate either Stick on your smartphone sounds to me that something might not be right elsewhere (possibly something pointing towards your Router).

 

First thing i would try is rebooting both your Router and Sticks.

 

If no joy, then maybe try the trouble shooting steps on this link.

 

https://help.nowtv.com/article/remote-control-troubleshooting 

 

Should you be still having a problem then maybe consider a full factory reset on one of the Sticks and Router to see if that makes any difference.

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