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Victoria31
Advocate

Now tv stick not working

Hello, I have just recently purchased a now TV stick, it arrived today so i set it all up and it linked straight to my account. Only whenever I click on ANY video, it just refuses to load and I end up spending time looking at moving circles than any video. My connection is working perfectly and I have tried both versions of the reset but it still refuses to load a video.

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3 Replies
schnapps Legend 5
Legend 5

Re: Now tv stick not working

Hi @Victoria31 

What's the WiFi coverage like in the room & position where your television and stick is located ?

I don't use a nowtv stick, but see if there is anything in this guide that can help.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

 

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Victoria31
Advocate

Re: Now tv stick not working

The wifi coverage is good, it should be considering the router is right below my tv.

Thanks for the link but I already tried all that and none of that made a difference, still the same thing. Just loaded youtube on the stick and that works perfectly fine. Just cant load anything relating to NOWtv

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schnapps Legend 5
Legend 5

Re: Now tv stick not working

Hi @Victoria31 

The only other things i could suggest, is if your router is dual band try both 5ghz & 2.4 ghz (even though YouTube works on the stick).

Should you have another TV in the house, just for testing purposes does the stick work on a different television in another location in the house when attempting to watch nowtv ?

Unless any other forum members have any other suggestions or ideas, then perhaps see if live chat can assist you further.

Link here to nowtv live chat.

https://help.nowtv.com/contact-us/managing-my-devices

 

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