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Now tv stick not working

We cannot watch anything on the now tv stick everytime we try it loads for like 10 mins then said viewing stopped or takes us back to the home screen been happening for weeks and we have done literally everything

Factory reset didn't work

Unplugging it didn't work 

Logging out then back in didn't work 

Nothing is working getting sick paining for it and not being able to watch it 

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Re: Now tv stick not working

now tv is a waste of time effort and money