31-01-2019 20:52 - edited 31-01-2019 20:53
Hello, I have just recently purchased a now TV stick, it arrived today so i set it all up and it linked straight to my account. Only whenever I click on ANY video, it just refuses to load and I end up spending time looking at moving circles than any video. My connection is working perfectly and I have tried both versions of the reset but it still refuses to load a video.
31-01-2019 20:58
Hi @Anonymous User
What's the WiFi coverage like in the room & position where your television and stick is located ?
I don't use a nowtv stick, but see if there is anything in this guide that can help.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
31-01-2019 21:03
The wifi coverage is good, it should be considering the router is right below my tv.
Thanks for the link but I already tried all that and none of that made a difference, still the same thing. Just loaded youtube on the stick and that works perfectly fine. Just cant load anything relating to NOWtv
31-01-2019 21:13 - edited 31-01-2019 21:16
Hi @Anonymous User
The only other things i could suggest, is if your router is dual band try both 5ghz & 2.4 ghz (even though YouTube works on the stick).
Should you have another TV in the house, just for testing purposes does the stick work on a different television in another location in the house when attempting to watch nowtv ?
Unless any other forum members have any other suggestions or ideas, then perhaps see if live chat can assist you further.
Link here to nowtv live chat.
https://help.nowtv.com/contact-us/managing-my-devices