cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Newbie

Now tv stick keeps freezing during setup

I have followed the instructions on his to set the stick up but it keeps freezing on the select WiFi screen, I have updated the software and turned the router on etc but it still keeps on freezing and will not recognise any key presses, any ideas?

0 Thanks
Reply
1 Reply
Highlighted
Legend 5
Legend 5

Re: Now tv stick keeps freezing during setup

Hi @Dsbid11 

 

Try a forced factory reset on the stick by holding in the small reset button on the stick for about 10 to 15 seconds.

 

When you setup the stick again temporary try and move your Router closer to the stick (if practically possible) and when using the smart remote temporary use it closer to the stick when setting it up.

 

If you only get two green ticks and a red cross on when attempting to connect to the wifi on your Router, if you own a smartphone use it has a wifi hotspot with the stick until the stick is fully setup, then try reverting back to your Router wifi.

0 Thanks
Reply